How Do I Update My Address, Phone Number or Paperless Delivery?

You can make changes online, over the phone, via fax or by sending a letter.

Log in

Click the Contact Preferences link on the left side of the page.

To change your address over the phone, please contact us.

Change your address via mail or fax by sending us this information:

  • Name
  • Account number or the last 4 digits of your Social Security number
  • Address
  • Telephone number

Name change

You can change the name on your account via mail or fax by sending us:

  • Former name
  • Account number or the last 4 digits of your Social Security number
  • Address
  • Telephone number
  • A photocopy of a legal document that shows your name change, like a marriage certificate or driver’s license

Mail requests to:

Nationwide® Retirement Solutions
P.O. Box 182797
Columbus, OH 43218-2797

Or fax to 1-877-677-4329.

We’ll send a confirmation letter once we’ve completed your request.

Get the help you need

Talk to a Retirement Specialist if you need help updating the name or address on your account.

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